LeadStack.biz utilises a credit-based system for lead distribution, often tied to a subscription. Understanding how auto-renewal and early renewals function is key to maintaining a continuous flow of leads.
Auto-renewal on LeadStack.biz is a feature configured at the product level by administrators. When you subscribe to a plan that has "Renew on Credit Depletion" enabled, your subscription is designed to automatically renew when your available lead credits fall to 5 or below.
How it Works:
Your system continuously monitors your credit balance daily.
If your credits drop to 5 or below and your subscription product is configured for auto-renewal, the system will attempt to create and process a renewal order automatically.
If this payment is successful, your subscription dates are updated, and new credits are added to your account.
You will receive a "Subscription Renewed" email confirming the successful renewal.
Switching Auto-Renewal On/Off:
Directly switching auto-renewal on or off from your personal account dashboard is not typically a user-facing option within this system's design. This setting (_renew_on_credit_depletion) is applied to the product by the administrators of LeadStack.biz.
If you wish to change your auto-renewal preference, you would generally need to:
Contact LeadStack.biz Support: The most direct way to inquire about changing your auto-renewal settings (e.g., if you want to disable it for your current subscription or switch to a different product plan) is to contact the LeadStack.biz customer service.
Choose a Different Product (if available): Some platforms offer different subscription products, where one might be set for auto-renewal and another for manual renewal. You might be able to switch plans through your "My Account" area, or by contacting support.
The system is designed to trigger an "early renewal" automatically when your credits are low to prevent interruption of service. This is not a manual action you initiate from your dashboard, but rather an automated process managed by the system based on your credit usage.
How Early Renewal is Initiated:
When a lead is assigned to you, one credit is deducted from your balance.
If, after this deduction, your credits fall to 5 or below, and your subscription is active and configured for early renewal on credit depletion, the system will immediately attempt to renew your subscription.
This proactive renewal ensures that you receive a fresh batch of credits without needing to manually intervene, as long as your payment method is valid.
What Happens If Renewal Fails:
If an early renewal attempt fails (e.g., due to an expired payment method), the system will record this failure.
If your credits then reach zero and a renewal cannot be successfully processed, your subscription will be cancelled, and you will receive a "Your Credits Have Been Depleted" email notification. You would then need to manually renew your subscription to continue receiving leads.
In summary, LeadStack.biz automates the renewal process based on your credit consumption and product settings to provide a seamless lead distribution experience.